How does the Kangaroo integration work?
Kangaroo Integration with Alice POS
The integration of Kangaroo with Alice POS allows retailers to offer an advanced loyalty program directly from their point-of-sale system. With this integration, businesses can reward customers with points, discounts, and personalized offers, enhancing engagement and customer loyalty.
What is Kangaroo?
Kangaroo is a loyalty and rewards system designed to help businesses strengthen their relationships with customers. It enables:
- Rewarding customers with points for purchases
- Offering discounts and special promotions
- Segmenting customers and personalizing offers
- Integrating omnichannel solutions, including mobile apps and SMS/email campaigns
Benefits of the Integration with Alice POS
- Automatic allocation of Kangaroo points during transactions
- Direct access to rewards and redemptions
- Enhanced customer experience with targeted promotions
- Simplified loyalty program management by centralizing data
With this integration, retailers can maximize customer retention while streamlining their loyalty program management.
Getting Started with Kangaroo in Alice
The first step in using Kangaroo in Alice, once it's connected to your system, is to create a new contact. After creating the contact, add them to the invoice to proceed to the next step. If you have existing contacts who wish to join Kangaroo, ensure they have a valid email address or phone number before adding them to the invoice.
When creating a new contact, or using an existing contact, the contact MUST have a valid phone number or e-mail.
Once you add the existing or newly created contact to the invoice, a prompt will appear confirming the client's consent to share their information with Kangaroo.
Clicking Yes will add the contact and their information to the Kangaroo account.
Clicking No will prevent the contact from being created in Kangaroo.
Once consent is given, simply complete a transaction with the contact for them to start collecting points.
NOTE: Once the transaction is completed, the point balance will update in Kangaroo and Alice after the next synchronization. This occurs every 3 minutes (e.g., 12:03, 12:06, etc.).
Seeing and Using Kangaroo Points in Alice
Once a client has Kangaroo points, you will be able to see their balance in Alice as soon as the contact is added to the invoice. The displayed balance represents the total amount available for use with the Kangaroo payment method, which is created automatically when your system is connected to Kangaroo.
NOTE: Currently, the Kangaroo point total visible in Alice is displayed only as a usable dollar amount. The exchange rate for points to dollar can be configured in the Kangaroo Dashboard.
Once in the payment window, you can use the Kangaroo payment method to allow the customer to redeem their points on an invoice. Clicking the payment button will bring up a calculator where you can enter the amount the client wishes to use.
NOTE: It is not possible to use an amount higher then what the client has available.
Refunds and Kangaroo
When a client who is part of the Kangaroo network wants to return an item, follow these steps to ensure that points are properly adjusted for the return.
- Find the invoice containing the item in question and right-click on it.
- In the menu that opens, select the Refund Invoice option or the Refund Item option if you are only refunding a specific item.
- Complete the refund transaction as normal.
NOTE: The refund must be completed this way if you wish to deduct the points added to the client's account from the initial sale.
Refunding a Kangaroo Payment
When a client who is part of the Kangaroo network wants to return an item that was partially or completely paid for with Kangaroo Points, follow these steps to ensure that the points are properly adjusted for the return.
- Find the invoice containing the item in question and right-click on it.
- In the menu that opens, select the Refund Invoice option or the Refund Item option if you are only refunding a specific item.
- In the payment window, click on the Kangaroo payment button to refund the amount used.
Note: The refunded amount cannot exceed the amount originally paid. If an attempt is made to do so, a message will appear, and the amount will be adjusted to the maximum allowable refund.
- Once the payments have been selected, complete the refund as usual.