It is possible to merge contacts (or companies). Here is how to proceed:
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- In the Tools menu, select Merge contact/company
- In the merge window, you must select 2 contacts.
- 1st field: you must select the contact that you wish to merge and subsequently delete
- 2nd field: you must enter the contact that you wish to merge and will absorb the to-be-deleted contact
- Click on the Merge button
During the merge, all the information related to your client, including addresses, invoices, totals for credit lines and store credit will transferred into the contact.
A merged client can not be reactivated. Please double check that you are selecting the proper contacts for each field. If the wrong contact ends up deleted, you will have to recreate it and start their invoice history over.
Please note that it’s impossible to merge an Alice POS user or a company that is part of your network. We have blocked this functionality to prevent accidental deletion.