Sometimes the Lane 3000 has a connection issue with Alice. Alice then reports a "Socket error". Here’s how to fix it. - Note – This problem seems to be caused by an incorrect IP address for the POS.
On the Lane 3000, open the config menu by pressing the Yellow button and enter 0 as the administrator password if requested (or the one you have set).
Then, go through the following menus:
configuration → communications → IP → DHCP → select “Yes”
Next, go through the following menus:
configuration → COMPDV → Registration
On the POS, the screen will display: “waiting for communication”
Now, in Alice, go to:
Tools → PIN Pad → Terminal Status
The POS will ask for a Yes/No confirmation to accept communication from your computer (it will display the computer’s IP address). You must click “YES”.
Return to the POS home screen.
At this point, the POS should have successfully paired with the workstation.
Now, when you retry Tools → PIN Pad → Terminal Status, it should say “Approved” in Alice, and everything should work properly again.
Often, we need to wait several minutes before the POS finally accepts a new attempt to check its status. By returning a few minutes later and trying again (without having to re-register), it usually works.