Hardware
      Back to home
      1. Support Center
      2. Hardware

      How to Configure Your Global Payment Desk 5000 Terminal

      When you receive your Desk 5000, in order to connect it in semi-integrated mode with Alice, you will need to follow the steps below.

      Pre-configuration Required in Alice

      Before connecting your terminal to your network, make sure you configure your payment methods in Alice.

      Payment Methods

      You must define the reference in Alice’s configuration so that the transaction is sent to the terminal for processing. You must assign a reference to each of the following payment methods if you accept them:

      • Interac (Debit)

      • Visa

      • Mastercard

      • American Express (AMEX)

      • Discover

      • Gift Cards (Datacandy)

      These options can be found in the configuration menu (Billing Tab > Page 5 Tab > Payment Methods Button).
      You only need to make this change on one workstation, and it will be applied to the other workstations in the store the next time Alice is launched.
      These modifications tell Alice that it must send the transaction to the terminal. The reference is also used when saving the transaction details.

      How to Connect the Terminal to Your Network

      Your installation kit includes:

      • A power cable and adapter

      • Your Desk 5000, and its connection box for ports

      • A thermal printer roll for the terminal’s printer, and an Ethernet cable

      Steps:

      1. Connect the Ethernet cable to the ETH port on the multi-port box

      2. Connect the other end of the Ethernet cable to an Ethernet port on your Internet modem

      3. Connect the power cable to its adapter, then plug the adapter into the port on the Desk 5000 multi-port box marked with a lightning bolt symbol

      4. Plug the power cable into a power outlet

      5. To install the paper roll: open the terminal cover, insert the roll with the paper feeding from the bottom, pull out a bit of paper, then close the cover

      Once Connected to the Network

      You must ensure that the terminal is in semi-integrated mode and obtain the IP address of your terminal.

      Steps:

      • If your screen shows "Semi-Integrated" at the top, the terminal is ready to connect with Alice

      • If your screen shows icons for Sale, Refund, Cancellation, Settlement, you must switch it to Semi-Integrated mode

      To change the mode:

      1. Select the top-right icon

      2. Enter your Manager ID and password

      3. Verify that your screen matches step 1.a.
        (Note: the same icon lets you disable semi-integrated mode as well)

      To obtain the terminal IP address:

      1. On the screen, go to Management (bottom left)

      2. Use the stylus to select Option 8 – Miscellaneous Options

      3. Enter your Manager ID and password

      4. In Miscellaneous Options, select Semi-Integrated

      5. In Semi-Integrated, select Communication Type

      6. Ensure option 3 (Ethernet) is selected, then press Enter

      7. The screen will display the IP address and Port number of the terminal

      Write these down — they are required for Alice configuration.

      ⚠️ Make sure the POS is set to use port 2200, as the default port is not correct.

      Alice Configurations

      In Alice:

      1. Open the Configuration menu

      2. Go to the POS tab

      3. Select Global Payments as the provider

      4. Enter the terminal’s IP address noted in the previous step

      5. Enter the terminal Port number (e.g. 2200 – standard port)

      6. Check the box Use a POS in Semi-Integrated mode

      7. Click OK to finish

      POS Tools

      For the Desk 5000, the POS tools provide the following options:

      • Open the menu to cancel the current batch (requires Manager ID and password). This menu lets you cancel individual transactions in the batch. ⚠️ Use with caution.

      • Reprint the Merchant copy of the last transaction

      • Reprint the Customer copy of the last transaction

      • Manual batch closure (requires Manager ID and password)

      • Automatic batch closure (no Manager credentials required)

      • Retrieve a saved invoice transaction using its reference number, allowing you to recreate a lost invoice in Alice

      Important Notes for Using the Desk 5000 in Semi-Integrated Mode

      Cancelling a Payment

      • To cancel a payment in Billing using the Desk 5000, you will need the POS user and password

      • If you attempt to cancel from the invoice screen, the Desk 5000 will open the batch cancellation menu, which allows you to cancel all transactions in the current batch ⚠️ use with caution

      Steps:

      1. Select the X next to the payment you want to cancel

      2. This sends a request to the terminal, which will ask for your user and password

      3. The cancellation menu opens, allowing you to locate the payment you want to cancel

      4. Use the arrows to navigate through payments (starting from the first payment in the batch)

      5. When you find the correct payment, select the green circle to confirm cancellation

      6. Select OK to finalize cancellation

      ⚠️ Be careful: If you cancel the wrong payment, Alice cannot detect the error, and it cannot be corrected afterward.

      Refunds

      • To process a refund in Billing using the Desk 5000, you will also need the POS user and password.